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Customer Communication Services

Avantias UK specialises in providing document composition and output management services for its Clients covering a range of products and project types including HP Exstream Dialogue, (the Avantias Group is the largest independent services consultancy globally for HP Exstream Dialogue), Doc1, Pitney Bowes StreamWeaver, Macro 4 and Sefas.

Our consultants help companies to improve their customer, partner and staff communications and documents through unrivalled knowledge of the software, document composition and output management best practices and experience gained from long term large scale projects.

Our services range from one off development projects through to entire project planning, implementation, management training and mentoring of staff. We also offer advice and expertise in the areas of product selection and feasibility studies. The five key areas of our expertise are as follows:

Assessments and audits

These services follow your strategic, operational and organisational strategies. Our senior consultants can help you with:

  • Opportunity studies
  • Feasibility studies
  • Requirement analysis
  • SOW/RFP generation
  • Project “road mapping”
  • Pre-selection of potential software implementations solutions
  • Review of the document life cycle related processes

Business Analysis

In line with state-of-the-art methodologies, Avantias can cover:

  • Enterprise Analysis
  • Requirements Planning and Management
  • Requirements Elicitation
  • Requirements Analysis and Documentation
  • Solution Assessment and Validation
  • Requirements Communication

Project Management

Avantias can provide total project ownership or assistance to your internal project management team. Our senior consultants can help you with:

  • Project Management or Project Management Assistance
  • Product / Software evaluation for data composition and output management
  • Actual experience and expertise gained from previous projects in your industry

Development and Integration of Document Composition Applications

Avantias delivers development and system integration by providing a project team and/or consultants for the full life cycle of projects on your document management system. Our senior consultants can help you with:

  • Project planning and project transition strategy
  • Design
  • Detailed project specifications; general and technical functionalities
  • Prototyping and pilot programs
  • System development
  • Implementation solutions on multiple technical platforms
  • Preparation and test applications
  • Integration
  • Deployment
  • Unit and system testing processes
  • Post project support

Avantias will guide your Document Composition Application projects in:

  • Information distribution
  • Personalised customer communication
  • Document enrichment
  • Corporate Identity modification
  • Internal and external systems interfacing
  • Output Management optimisation
  • Colour applications

Knowledge Transfer and Training

Avantias services in Change Management cover:

  • Technical training
  • Development assistance
  • Technical support
  • Best practices, lessons learned, pitfalls and how to avoid them
  • Our consultants can offer training to our customers on the following products:
    • Exstream Software Dialogue
    • Pitney Bowes StreamWeaver
    • IBM AFP
 
 
Benefits

Improve Your Customer Communications
Improve the quality and messaging in your communications to win more business.

Maximise the Return on Your Investment
We can advise and help you to utilise all the licensed features of Dialogue.

Reduce Distribution Costs
Minimise costs using electronic distribution and reduce postal costs through sorting and batching.

Unrivalled Experts in HP Exstream Dialogue
No other consultancy has our experience and knowledge.

Professional Approach
All projects are performed to agreed specifications and project managed.

 
Training

Free Training Requirement Survey

Contact Avantias now and see how we can help you leverage your investment in HP Exstream Dialogue